FREQUENTLY ASKED QUESTIONS

How is Fifth Sun different to other brands?

We make beauty products with 5 or fewer ingredients. Our formula's are simple, easy to understand, transparent and most important of all...they prioritise your health! As nature intended our beauty shines brighter when we're in optimal health.

Our simple formula's prevent ingredient overwhelm and irritation to your skin.

And our key ingredients truly shine compared to other brands whose formula's are packed with fillers and low-cost junk.

How do I change or cancel my order?

Please email ravi@fifthsun.co.uk with your order number ASAP and we'll get back to you!

How do I return an order?

We believe in our products so much that we offer a 30-Day Happiness Guarantee, so you can shop with confidence.

If you’re unhappy with your item or would like to swap your item, please return your purchase back to us for a refund or exchange.

To start a return, you can contact us at ravi@fifthsun.co.uk along with your order number

How long does it take for my order to arrive?

We aim to process all orders on the same day, but at the very latest within 3 business days of order placement. Shipping can then take 1-2 days.

Do your products have preservatives?

If it is necessary...of course!!! Some products don't require them at all, but some products especially water-based formula's absolutely do. No one wants microbes infecting their products or skin!

We will only use preservatives that are known to be safe.

What if I have a problem with my order?

Oh no! Please get in touch with us ASAP at ravi@fifthsun.co.uk along with your order number

Why do your products only have 5 ingredients or less?

So many reasons!

Our simple formula's have highly potent ingredients that aren't drowned out by fillers like water or cheap ingredients. So they pack a lot of plant-powered punch! The 5 ingredients we choose are some of nature's very finest and we let each one shine.

Transparency is really important to us and we want you to be able to know what's in your products and going on your skin in the blink of an eye.

And we're making an active effort to reduce the total number of ingredients reaching our skin each day to reduce irritation and overwhelm.

If there are less ingredient's shouldn't the products be cheaper?

Out of the 5 ingredients we choose for each product, all 5 will be nature's very best and we only use the highest quality and ethical sourcing.

We also use no filler ingredients (cheaper ingredients used to bulk out a product).*

This means our products actually cost us more to make! But you get a whole lot of value in each product!

*we may make some water-based products where water is necessary to achieve a certain texture.